SHIPPING
Shipping prices are calculated at checkout. Once an order is received it will be dispatched.. You are responsible for any additional local customs and duties on your order. Once an item has been dispatched we will notify you via email with your tracking information. Please be mindful that you are responsible for tracking your own parcel, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.
When a request is made for a parcel to be delivered and left unattended you acknowledge that PURECONCEPTSTORE and their Representatives will not be liable in any way for any loss or damage to the parcel, left in accordance with this authority.
RETURNS & REFUNDS
Returns
You can return all your items within 2 days following the delivery date. If 2 days have gone by since you received your purchase, unfortunately we can’t offer you a refund. Returns will only be accepted if it is in original condition, including unworn, unwashed and unmarked in their original condition with original tags in its original placement as sold when shipped. Only the purchase completed from Our online store may be returned within 7 days.
Refund (if applicable)
Shipping costs are non-refundable. They will be deducted from your refund. In the event that you wish to return an item for refund, please email or contact us by phone to notify that you are returning the item/s. Post the item/s back to us and a refund will be processed to you once we have received the goods in their original condition. You will be refunded by the same method which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag that has a tracking ID as we hold no responsibility for items that go missing through the post.
Please fill the form included in your parcel, add it to your return and mail it to :
PURECONCEPTSTORE, P.O. BOX 370, Margaret River, 6285, WA Australia
When the parcel will be received, we will send you an email confirmation and a refund will be processed if the item has not been used.
EXCHANGES
If you wish to exchange an item for another product you must return the item to us within 2 days of receiving of goods. Simply contact us to notify you wish to exchange the item and nominate an alternative product. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled and tags attached. All postage costs for exchanges will be the responsibility of the customer. Please include a return self address pre-paid satchel for your new item to be returned in. Please keep appropriate proof of postage as we hold no responsibility for items that go missing through the post.
DAMAGED ITEMS
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility.
FAULTY PRODUCTS
If the product is faulty please contact us and we will be happy to exchange your product or give you a refund. All postage costs for faulty goods will be covered by PURECONCEPTSTORE.
PRODUCT COLOUR DISCREPANCIES & PORTRAYAL
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. PURECONCEPTSTORE shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.
CUSTOMS & TAXES
All countries have their own laws regarding the import of certain products. PURECONCEPTSTORE has no control over these charges. Unfortunately we are unable to provide estimates of import costs for individual countries as they differ widely from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order. You may also visit duty calculation websites such as www.dutycalculator.com.
How much will my order cost to send?
Shipping prices are calculated at checkou. Retail orders are delivered within Australia via Australia Post (with tracking) or Startrack Express. International delivery costs are calculated according to the size and weight of your order.. These rates do not apply to wholesale or trade orders. This charge will be included in your invoice.
How long will it take to despatch and deliver my order?
Your order will be despatched if all available stock within 48 hours on business days via Australia Post. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Public holidays and busy shopping periods such as pre Christmas may affect despatch and delivery times. Once your order has been dispatched, you will receive email confirmation.
Please note:
Items may be occasionally temporarily out-of-stock or back ordered. In this case you will be notified and provided with an approximate shipment date. Any delivery delay will be communicated to you at such a time as we are notified from our producers. Should any other unforeseen delay occur, we will make every effort to notify you in advance of delivery.
Does PURECONCEPTSTORE deliver to multiple addresses?
We ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change my shipping address after my order has been despatched?
We are unable to redirect orders once your items have been dispatched, however we can change your address before your order has been dispatched.
Can I add items to an existing order?
Be quick and we’ll do our best to help you. Our ability to add items will depend on whether your initial order has been packed.
What if I require my order urgently?
Please make a note when you place your order, or contact us within 12 hours if you require your order urgently, and we will endeavour to prioritise it.
Can I return a product?
We guarantee the products you purchase from PURECONCEPTSTORE will be of high quality and will reach you in good condition. If you receive damaged or faulty goods, please contact us, with a photo of the product and details of the fault. Where the item is determined to be damaged or faulty, PURECONCEPTSTORE will cover the costs of postage. Please note that we do not accepts returns for a change of mind.
Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.
What method should I use for returns?
We recommend that items are returned to us via courier to make sure they are protected and insured during transit. However, you may return the goods by any secure means, and we request that you contact us at help@louisec10.sg-host.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via courier.
What happens if I return my item late?
Items should be returned within 2 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of PURECONCEPTSTORE. Please contact us
How will I be refunded?
Your refund will either be credited to the original purchaser’s credit card, or be returned to your Paypal account. We will exclude the cost of return (with the exception of faulty items); we deduct this to cover the cost of return delivery. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault becomes apparent within 7 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Please refer to our Care Instructions for the best way to look after your product.